WHAT IS LEVEL 5 SERVICE?

WHAT IS LEVEL 5 SERVICE?

We define Level 5 Service as a service continuum from start to finish, that coddles the total client experience resulting in champions for our firm and the services we provide.

Delivering Level 5 Service is a natural goal of ours and is never forced.

Five Principles of Our Firm

1. Time for a Different Approach

We have no desire to be like other firms. Our only goal is to make our clients champions, and there’s only one path we can take to achieve this goal authentically.

Our clients and their projects are our primary focuses. We work harder, design more thoroughly and create design solutions that exceed their expectations. We’ve experienced over and over that by providing stellar design, adopting a transparent process and personally investing in our projects makes us unique in our field. Our core values and due diligence ensures:

  • The design prescribed is within budget
  • That we’re maximizing use of space
  • Creation of designs that are beautiful, functional and that are timeless; defying expiration
2. Viewing Clients as Partners

We partner with our clients. To have a successful project, all partners must take time to understand the goals and needs of the project fully. Thorough understanding comes by:

  • Our ability to listen to you
  • Providing continual communication and transparent communication
  • Knowing how to innovate and design solutions that illuminate the obvious out of the not so obvious
  • Our experience in the field and know-how to build
3. Providing the Knowledge and Information that Our ClientsExpect

Bottom line: the higher the quality of information, the better the decision making, which leads to better designs. The transparency, collaboration, and communication that we build with our clients are the tools that enable us to design solutions that:

  • Meet our clients’ expectations
  • Are on time and within budget
  • Are the most effective overall
4. Understanding and Designing Custom Solutions

The building and its interiors have a responsibility to its environment, natural and urban, as well as its occupants. This results in a particular design solution, unique to each project. This concept permeates to its interior, providing a setting for the different uses within. JBB gives a heightened level of attention to proper scale and proportion for each building envelope: interior spaces, the finishes, furnishings, and lighting; all of which can be custom designed by the firm. The projects composition of forms, use of varied materials, and the manipulations of color throughout identify the work of JBB.

The interiors are approached as designing optimally functioning solutions. Furniture is typically made up of a combination of built-ins and independent pieces that help establish a hierarchy among the different spaces. Built-ins are often extensions of the exterior penetrating into the interior. Some furnishings are free-standing sculptural shapes that generate specific dynamics within a room.

JBB has chosen to remain a small boutique firm which builds a team unique to each job to maintain a close contact and control of every aspect of the project, from larger issues at the Schematic stage, to careful attention to smaller details and budget concerns.

5. We Perform a Thorough Analysis and Pay Attention to the Details

We joke saying that lawyers and developers love our architectural and interior drawings the most. It’s true, they do. We have extensive detailing in our sets, specifying details within details; molding profiles, floor grain, and direction, down to tile lines and the brand of grout.

Every inch of our designs has purpose and reason. We use playful colors and accents, rich textures, and unique materials which provide another means of expression for each client. With our client’s at the forefront of the design solutions, the results illustrate their style, likes, and needs. JBB takes into account all of the details necessary to make a project aesthetically beautiful, in addition to being highly functional. Lighting is a particular detail that we feel can make the space unique by enhancing the drama and depth, connecting all of the design elements to create the intended experience.